Brussels, Belgium,
12
May
2016
|
00:00
Europe/Amsterdam

Toyota Motor Europe awards 46 top performing retailers in Europe for Customer Recommendation

Toyota Motor Europe (TME) announced the winners of the 2016 “Ichiban” European Customer Recommendation Award during an event held in Rome, Italy.

Customer First philosophy has always been a focus of Toyota and is part of the company’s DNA. With this principle in mind a total of 46 awards were presented to retailers from 34 markets, in recognition of their exceptional performance in Customer Recommendation results both in Sales and After Sales. 

‘Ichiban’ is the Japanese word borrowed from ‘Okyakusama Ichiban’ which means ‘Customer First’, with ‘Ichiban’ meaning ‘first’ or ‘number one’. 

This year is the 10th Ichiban Awards ceremony and marks the change from Customer Satisfaction to Customer Recommendation; moving from satisfying our customers to providing an exceptional customer experience. This requires a mindset which is characterised by a combination of high empathy and an uncompromising view of doing what is right for the customer. 

Approximately 2,300 European retailers were evaluated on their performance in customer recommendation as well as business performance.

Speaking at the awards ceremony, Dr. van Zyl, President and CEO of TME said: “We want not only to be Number 1 in the hearts and minds of our Customers - but we want the Customer to be Number 1 in the hearts and minds of every person in every retailer - from the hostess and technician to you. Customer Recommendation is not a statistical exercise, it's not a number game - it's about connecting to our Customers, it's about creating one to one relationships with them.”

 

Country

Retailer Name

Award Winners

Austria

Scheibelhofer GmbH

Karl Scheibelhofer

Azerbaijan

Toyota Center Baku LLC

Parviz Gafarli

Belgium

Garage Trullemans

René Trullemans

Bosnia and Herzegovina

Sladaboni d.o.o.

Slavko Jotanovi?

Bulgaria

Nikom-Ruse Ltd

Nikolay Petrov

Croatia

Rotus Novosel d.o.o.

Tomislav Novosel

Czech Republic

Auto Eder s.r.o.

Jan Eder

Denmark

STS Biler A/S Holstebro

Ejgild Nørgaard Christensen

Estonia

Elke Auto AS

Riho Sepp

Finland

Oy Porvoon Autotarvike Ab

Kari Wilkman

France

Toys Motors La Roche-Sur-Yon

Ronan Chabot

France

GCA Cholet

David Gaist

France

Avenir Auto, Villeneuve-lès-Béziers

Bary Philippe

Germany

Autohaus Dörr GmbH

Bernd Dörr

Germany

Auto Hausmann GmbH

Georg Hausmann

Germany

Autohaus Nix GmbH

Werner Nix

Greece

Ν?κη Βαμβακ?ρη A.E.

Panagiotis Bailas

Hungary

Koto Autohaz Kft.

Laszlo Toth

Ireland

Grange Motors Ltd.

Paul Coleman

Israel

Habamin Dealership

Eyal Oxenberg

Italy

Bi Auto S.p.A.

Roberta Biancalani

Italy

TD Car S.r.l.

Giuseppe Distefano

Italy

Fuji Auto S.r.l.

Enzo Mattiauda

Latvia

Wess Motors Ber?i

Ivans Tiš?enko

Lithuania

Mototoja UAB

Edmundas Povilauskas

Netherlands

Gebr. van Gent Autobedrijf B.V.

Cor van Gent

Norway

Funnemark Larvik

Ole Johnny Christiansen

Poland

Toyota Katowice

Hanna Ka?wa Pawlak

Portugal

Caetano Auto Lisboa

Rui Anastácio

Romania

Toyota Suceava

Vlad-Ilie Rebenciuc

Russia

Toyota Center Samara Aurora

Pavel Atanov

Russia

Toyota Center Orsk

Aleksandr Leshkov

Russia

Toyota Center Kirov

Aleksei Mamochkin

Serbia

Toyota Centar Beograd

Dino Brekalo

Slovakia

Autocentrum Nitra, spol. s.r.o.

Stanislav Rusko

Slovenia

Center Jereb

Andrej Jereb

Spain

Tresa Motor - Toyota Ciudad Real

Francisco Carrion Alberdi

Spain

Comauto Sur S.L.U.

Nemesio Matias Corral

Spain

Marescar Motor

Carlos Solano Abad

Sweden

Gunnar Virén Bil AB

Claes Virén

Switzerland

Emil Frey AG Safenwil

Roberto Giannelli

Turkey

Toyota Plaza Çavdarl?

Volkan Çavdarl?

Ukraine

Toyota Center Kharkiv Artcity

Oleg Topchiy

United Kingdom

Burrows Toyota Barnsley

Steve Davidson

United Kingdom

Hodgson Toyota Newcastle

Steve Hodgson

United Kingdom

Helensburgh Toyota

Gary Mulvaney

Contact
photo:Sylvie Caira
Sylvie Caira
Manager, Corporate & Online Communicaton
+32 2 745 22 88
photo:Anastasia Stoliarova
Anastasia Stoliarova
Corporate & Online Communications
+32 2 745 25 31
photo:Carol Coolsaet
Carol Coolsaet
Corporate & Online Communication
+32 2 745 29 60
photo:Christopher Barrow
Christopher Barrow
Corporate & Online Communication
+32 2 745 33 85
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