European Customer Satisfaction award for Toyota's top performing retailers
Toyota Motor Europe (TME) announced the winners of the 2013 'Ichiban' European Customer Satisfaction Award during an event held in Cannes, France.
Customer First philosophy has always been a focus of Toyota and is part of company's DNA. With this principle in mind a total of 44 awards were presented to retailers from across 32 markets, in recognition of their exceptional performance in Customer Satisfaction both in Sales and After Sales areas.
Approximately 2,300 European retailers were evaluated on their performance, based on a very demanding set of criteria.
Speaking at the awards ceremony, Didier Leroy, President and CEO of TME said: 'Excellent service is a must. With one-to-one contact, we give personal attention to the needs and requirements of every single customer, individually. With products and services that appeal emotionally. We must be in touch with the heart of each customer.'
'Ichiban' is the Japanese word borrowed from 'Okyakusama Ichiban' which means 'Customer First', with 'Ichiban' meaning 'first' or 'number one'. Since the beginning of the TME's annual Ichiban Awards in 2007, Customer Satisfaction performance of the Toyota retailers has improved by some 47.5% in Sales and 40% in After Sales, according to an internal Toyota customer satisfaction survey performed Europe.
Country | Retailer Name | Ichiban Award Winners |
Austria | Autohaus PREM GmbH | Roman Prem |
Belgium | Garage Nachsem | Frank Nachsem |
Bosnia and Herzegovina | Sladaboni d.o.o. Banja Luka | Slavko Jotanović |
Bulgaria | MOTOTOM Ltd | Toshko Todorov |
Croatia | Toyota centar Zagreb d.o.o. | Dino Brekalo |
Czech Republic | Dolák | Milan Dolák |
Denmark | STS Biler A/S | Ejgild Nørgaard Christensen |
Estonia | Elke Auto AS | Valdik Uski |
Finland | Oy Porvoon Autotarvike Ab | Kari Wilkman |
France | BG Auto | Philippe Bary |
France | Ets Jean-Pierre Degeneve | Jean-Marie Degenève |
France | JNB Auto | Vivian Serni |
Germany | Auto Hausmann GmbH | Johann Hausmann |
Germany | DIT Halle GmbH | Reinhard Mauer |
Germany | Michael Szabo | Timo Szabo |
Greece | Athanasios Podas SA | Apostolos Podas |
Hungary | Mikrosport Kft. | Imre Mayer |
Hungary | Mikrosport Kft. | Domonkos Kovács |
Ireland | Cummins Car Centre Ltd | Jason Cummins |
Israel | Y.M Haetgar | Moshe Burgman |
Italy | Bianco Dr. Bruno S.r.l. | Andrea Bianco |
Italy | Didiauto 2 S.r.l. | Paolo Di Benedetto |
Italy | F.Lli Andreazzoli S.r.l. Unipers. | Giuseppe Andreazzoli |
Kazakhstan | Toyota Centre Kostanay | Farrukh Makhmudov |
Latvia | Amserv Motors SIA | Ints Perkons |
Lithuania | Tokvila UAB | Algimantas Purauskas |
Netherlands | Gebr. van Gent Autobedrijf B.V. | Diderik Van Gent |
Poland | Jaworski Auto | Wojciech Jaworski |
Portugal | Macedo & Macedo | José Macedo |
Romania | Toyota Baia Mare | Emil Tarau |
Russia | Toyota Center Kuban | Alexander Zakharchenko |
Russia | Toyota Center Kursk | Alexander Petrunin |
Russia | Toyota Center Orenburg | Alexander Leshkov |
Serbia | Toyota Centar Beograd | Miladin Vrbaški |
Slovakia | Target Komárno | Imrich Illés |
Slovenia | Center Jereb d.o.o. | Andrej Jereb |
Spain | Comauto Sur S.A | Nemesio Matias Corral |
Spain | Japoauto S.L | Jesus Angel Castresana Ruiz Carrillo |
Spain | Marescar Motor S.L | Carlos Solano Abad |
Sweden | Norén & Skyttner Bil AB | Kurt-olov Norén |
Turkey | Akkoyunlu | Orhan Coskun |
Ukraine | Toyota Donetsk Autogals | Denys Chebanov |
United Kingdom | Burrows Barnsley | Steve Davidson |
United Kingdom | RRG Altrincham | Mike Hampson |
United Kingdom | Snows Toyota Honiton | Jonathan Taylor |