Ichiban 2020: the best Toyota Retailers rewarded for delivering excellence in customer satisfaction
- 45 Winning retailers from across Europe connect digitally to celebrate their achievements
- Ichiban 2020 the first ever digital Ichiban award ceremony
Brussels, Belgium – July 3, 2020 – Ichiban in Japanese means ‘Number One’. The Toyota Ichiban award is exclusively reserved for Toyota Retailers in Europe who excel in customer service.
Over 2,500 Toyota European Retailers compete for the honour to be one of 45 Ichiban winners each year, rewarding those who demonstrate a unique approach and commitment to Customer First mindset. Due to the coronavirus pandemic, the award ceremony went virtual with Toyota’s best retailers connecting digitally to Toyota Motor Europe’s Head Office in Brussels.
Although our ceremony today has gone virtual, our key purpose remains unchanged - we are here to recognise your achievements as Toyota 2020 Ichiban award winners.
Didier Gambart, Vice President Sales, Marketing & Customer Experience, also highlighted the importance of the human touch throughout our retailer network’s operations.
We are building the customer lifetime value around the people and for people. The human factor in the way our retailers interact with customers will be impossible to replicate and be copied by others and will bring memorable experiences to our customers.
During the ceremony the winning retailers were given an exclusive and privileged insight into Toyota Research & Development activities and an explanation of future technology trends.
We in R&D do our best to deliver great products. However, it is finally you, our retailers, who bring the direct value to our customers through outstanding customer service.
Closing the award ceremony, Dr Johan van Zyl, President & CEO of Toyota Motor Europe, recognised all the assembled retailers for their outstanding achievements, stressing the importance of listening to the customer’s voice to deliver memorable experiences for every customer who connects with the Toyota brand.
List of winning Toyota Retailers
Bosnia and Herzegovina
Toyota Centar Zagreb d.o.o.
TOYOTA TAGO CAR
AH Furman d.o.o.
Toyota Center Baku
KOTO Autóház Kft.
NOVABIL A/S, Brønderslev
O.K. Auto Oy, Joensuu
STA 78 - LA VERRIÈRE
Rietmann & Leifkes GmbH & Co. KG
Autohaus Helmut Metzger GmbH
Auto Centrum Lass GmbH & Co. KG
NIKH BAMBAKAΡΗ Α.Ε.
S.O.S Toyota Hadera
Тойота Центр Костанай
Van Gent Autobedrijf
Funnemark AS - Larvik
Toyota Kamiński Konin
Caetano Auto Santa Maria da Feira
Örebro Bilcenter AB
TOYOTA PLAZA BAKIRCILAR ANTALYA
Scunthorpe John Roe
Listers Toyota (Nuneaton)
Steven Eagell Toyota (Chelmsford)
Тойота Кропивницький «Мотор-Олві»