Brussels,
26
April
2021
|
10:00
Europe/Amsterdam

Toyota rewards its best retailers in Europe for delivering the most memorable customer experience

Summary
  • 44 award winning retailers recognised for providing outstanding customer service
  • 2021 Ichiban puts spotlight on high levels of retailer innovation during crisis to maintain most memorable experience

Brussels, Belgium – April 26, 2021 – “Ichiban” in Japanese means “Number One”. This is also the name of the prestigious award which Toyota Motor Europe (TME) gives to each of those Toyota Retailers who delivered the highest level of customer experience. This year, we have 44 retailers from 32 European countries winning this coveted award.

Over 2,500 European Toyota Retailers compete for this award annually and the winners are those who excelled in delivering the highest level of Toyota’s “Customer First” mindset.

These 44 Toyota Retailers are our ‘Best Retailers in Town’ of this year and are rewarded for their fantastic efforts in making such huge achievements. In such challenging times, they consistently supported our customers by providing them with outstanding service and customer experience. In the context of COVID-19, they also demonstrated their commitment to society in helping frontline heroes. They quickly adapted and innovated the way they work and interact with customers, focusing on the human touch across both the physical and digital environments
Didier Gambart, Vice President, Sales, Marketing & Customer Experience, TME

This year’s Ichiban award ceremony will be held virtually on June 10 with the 44 best Toyota Retailers connecting to TME’s Head Office in Brussels. As one of the most important events in Toyota’s calendar, it will be given full recognition by Matt Harrison, President & CEO of Toyota Motor Europe

Mr Harrison commented on the crucial role of Toyota’s Retailers in the brand’s distribution business,

Toyota Retailers are our key partners and brand ambassadors and we will continue to work together as one team to transform our challenges into opportunities. Creating a memorable customer experience is a key pillar of our Beyond Zero company mission and we must continue with our retailers to strengthen customer lifetime value in order to become a successful mobility company

 

List of winning Toyota Retailers:

Country

Winning Retailer

Bosnia and Herzegovina

Sladaboni d.o.o.

Croatia

Futura Auto d.o.o.

Serbia

Raavex Group d.o.o.

Slovenia

Avtohiša Furman d.o.o.

Bulgaria

 Nikom-Ruse Ltd.

Estonia

 Elke Mustakivi

Latvia

 Amserv Motors

Lithuania

 Tokvila

Belgium

Toyota Boone

Hungary

 Koto Autóház Kft.

Czech Republic

 Auto Eder s.r.o., Karlovy Vary

Slovakia

 Autocentrum Nitra, spol. s.r.o, Nitra

Denmark

MTH Biler A/S, Løgstør

Finland

 Lohjan Autokeskus Oy

France

Rey Sas

Dartus Automobile

Sta La Verrière

Germany

Ferdinand Nobbe GmbH

Autohaus Rosenheinrich GmbH

Auto Saxe Niederlassung der Auto Weller GmbH & Co. KG

Greece

CAR OPTION SA

Ireland

Kellys Sales & Service, Letterkenny

Israel

Rechev Netanya LDT

Italy

Corvi S.r.l.

Carini S.r.l.

Nordauto S.p.A.

Kazakhstan

Toyota Center Kostanai

Netherlands

Van Gent Autobedrijf

Norway

Funnemark AS - Larvik

Poland

Toyota Jacek Knedler Poland

Portugal

Caetano Auto Centro Sul

Romania

Revlaco Motors

Russia

 TC Vologda

 TC Minsk

 TC Nizhny Tagil

Spain

 Artal Vehículos

Gamboa Ecoauto

 Talleres Ballús

Sweden

 Lindströms Bil AB, Skövde

Turkey

 Yoyota Plaza Alj Ankara

United Kingdom

 Vantage Toyota (York)

 Motorline (Ashford)

 FRF Motors (Camarthen)

Ukraine

Toyota Centre Vinnytsia “Premium Motors”