Toyota rolls out Toyota Express Service for European repairers
Toyota Motor Europe (TME) today announced the pan-European roll out of its Toyota Express Service (TES). This new service concept, which was piloted over the past few months, will increase efficiency and provide Toyota customers with innovative and rapid servicing. By synchronising the actions of two Toyota technicians, and equipping them with a range of specialist equipment, a full Toyota service can be performed on any Toyota vehicle in less than one hour. Based on the renowned Toyota Production System (TPS), TES improves workshop capacity with minimal financial investment, and allows customers to select the service option that best meets their needs. TES is the latest example of Toyota's strategy to provide its customers with finest purchasing and ownership experience.
"Customer service and satisfaction are key pillars of Toyota's overall strategy in Europe," said Alain Uyttenhoven, Vice-President, After Sales, Toyota Motor Europe. "We believe our customers enjoy the best purchasing experience and that should be matched with the best ownership experience. With 10 million Toyota owners on the road in Europe today — and that number set to grow — we have to develop innovative solutions such as Toyota Express Service to ensure our customers' expectations are met" he added.
Toyota launched TES at Automechanika 2006 - the world's biggest trade fair for the automotive after sales market — in Frankfurt, Germany. In effect, TES brings together a number of key principles implemented in Toyota's factories throughout the world using TPS. Toyota is committed to ensuring the success of its partners and operations in Europe and the satisfaction of its customers. A strong yet flexible Europe-wide network of some 3,000 retailers and customer-focused employees provide the basis for Toyota's success. Toyota's theme at Automechanika 2006 — "Working Together" — reflects the philosophy the company tries to maintain in all aspects of its business. Manufacturing, marketing, retailers and repairers at both national and international level all work together to deliver an unrivalled ownership experience.